How we can assist you

Office Staff:

You are very important to us. Our office staff are trained to attend to most enquiries Plan Holders may have about their plans.

If at any time you are experiencing problems with your plan or your situation changes please phone us on 1800 622 924. Some of the things that you may wish to contact us about are as follows:

• Plan enquiries
• You are having problems ensuring your payments are made
• A payment is missed
• You are charged bank fees
• You change your address or telephone number
• The day payments are made is to be changed
• Centrelink changes your benefit
• One of your Nominees passes away
• You wish to add a Nominee to your plan
• You wish to remove a Nominee from your plan
• You wish another person to take over the payments
• You have forgotten how the Plan works
• You have heard rumours about the Plan

Consultants:

Our consultants are easy to recognise. They wear T-shirts with our company logo "The Family Logo" and will be carrying identification. They will be happy to discuss your plan with you or join any eligible person who wishes to become a Plan Holder.