Payments and related matters

Centrepay: If eligible, payments may be made out of a Centrelink benefit using the Centrepay system. This can avoid being charged bank fees on missed payments. The minimum amount accepted by Centrepay for deductions is $10.00. 

Bank or Credit Union: A bank or credit union account may be used to make the payments by using a Direct Debit Request form. This allows us to automatically take the payments from an account.

It is likely that the bank will charge the account holder a dishonour fee and automatically debit that amount to the account. This might result in the account being overdrawn, which might cause the bank to charge the account holder a further fee. Although the account holder’s bank statements might indicate that these fees have been paid to us, in fact the fees have been charged and taken by the bank.

Payments must be made every fortnight for as long as you wish your plan to continue.

If payments have been missed or if you think a payment may have been missed, you should phone us to discuss the matter.